Return & Refund

Cancellation, Return & Refund Policy

We will take full return & replacement responsibility within 30 days from order arrival, if the product(s):

Have been crashed, damaged or faulty due to the fault of our factory or the carrier;
Significantly different from what you ordered, e.g. your customized information is printed incorrectly.

CANCELLATION

We accept order cancellation before the product is produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already produced.

RETURN

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Please contact our customer service to confirm your problem and get the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be delivered successfully to our return address and we will NOT issue a refund in this case.

Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without prior confirmation or notice from us.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via the email shown in the website footer for more information. You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

Contact our Customer Service to get the return address before making any decision. Please do not refuse delivery or send returns to the address on your package. That is not our return address, and we will NOT take any responsibility for return packages sent without a confirmation letter or prior notice.

Please contact our Customer Service at service@magicpretty.com to get the return address.

REFUNDS

Any unsuccessful delivery due to customer errors on the shipping address or customer unavailability, any loss of products due to the security of the customer's living area (as long as shipping carriers confirm the order is delivered) will NOT be eligible for return or refund. We will also NOT issue a refund if you refuse to accept delivery.

The shipping fee will NOT be refundable once items have been shipped.

Once your return is received and inspected, we will send you an email to confirm we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a set number of business days.

If you haven’t received a refund yet:

Double-check your bank account again.
Contact your credit card company — it may take some time before the refund is officially posted.
Contact your bank — there is often a processing window (3–10 business days) before a refund posts.

If you have completed all these steps and still have not received your refund, please contact us via the email shown in the website footer.

Contact Us

If you have any questions about our Cancellation, Return, or Refund Policy, please contact us at: 📧 Email: service@magicpretty.com